What is Instagram DM automation?+
Rules that answer your Instagram messages for you. When someone comments a keyword, sends a DM, replies to your story or mentions you, the reply you prepared goes out straight away, and interested people are saved as leads.
How do I auto reply to comments on Instagram?+
Connect your Instagram, create a comment automation (or start from the “Send a link to everyone who comments” template), choose the keyword and write the public reply and the DM. Switch it on, and every matching comment on the posts you picked is answered within seconds.
Can it reply to Instagram story replies and mentions?+
Yes. It can DM everyone who replies to your stories (or only replies with a keyword like LINK), and thank people who mention you in their stories.
Can I schedule Instagram Reels, posts and stories?+
Yes. Upload Reels, photo posts, carousels and Stories, let AI write the caption and hashtags, and schedule them ahead on a drag-and-drop calendar: up to 30 days on Free and Starter, 2 months on Creator, 4 months on Pro and a year on Agency, and any single post up to 2 years ahead for a small one-time fee. They're published automatically through Instagram's official API. Stories go out as the photo or video you upload: Instagram doesn't let apps add stickers, links, polls or music to Stories.
How many posts and Stories can I schedule?+
Each plan has a monthly allowance for Reels, photo posts and carousels, and a separate one for Stories (see the plans above). A post counts when you schedule or publish it, across all your Instagram accounts. Drafts never count, unscheduling a post gives its slot back, and the allowances reset on the 1st of every month.
What happens when I reach a limit?+
Nothing already scheduled is touched. You'll see exactly which limit you reached (Settings → Billing shows every limit and how much you've used), and you can upgrade at any time or wait for the next month. Upgrades apply straight away and you only pay the difference for the days left.
How do upgrades and yearly plans work?+
Upgrading starts right away: you pay only the difference for the days left in your current period and get the new limits and extra AI credits at once. Moving from monthly to yearly starts your year the same day: you pay the yearly price minus the unused part of your month, and the year's credits are added at once. A lower plan, or yearly to monthly, can be chosen any time and starts when the period you've paid for ends. Nothing is ever charged twice.
Can I build my own plan?+
Yes. The Custom plan on the pricing page (and in Settings → Billing) is any plan plus only the extras you need: more Instagram accounts, AI credits, posts, Stories, automations, automated messages, storage or team seats. You pay the plan's price plus the add-ons (for example, Creator plus one more Instagram account is ₹648 a month), so the standard plans are always the best deal for what they include. Pay monthly, or yearly with a month free. If a standard plan already covers what you picked, the builder tells you.
Can I schedule further ahead than my plan allows?+
Yes, post by post. Pick any date up to 2 years ahead on the calendar or while uploading. Inside your plan's window it's free; beyond it, that one post has a one-time fee of ₹8 for each month beyond your plan's window (at least ₹19), shown before you pay. For example, a post 6 months past your plan's window is ₹48, and a year past it is ₹96. It publishes on its date even if you change or cancel your plan, as long as the Instagram account stays connected. The fee is non-refundable, including if the post, the account or the workspace is deleted.
Do my scheduled posts still publish if I cancel?+
Yes. Everything already scheduled keeps its date and publishes on time after you cancel. Only Instagram accounts beyond the Free plan's limit stop publishing, unless you paid to schedule that post beyond your plan: paid posts publish on every account.
Do paid plans renew automatically?+
Yes. Paid plans renew through Razorpay autopay (card or UPI) at the end of each month or year, and Settings → Billing always shows the next charge and its date. Cancel any time there: the plan keeps working until the paid period ends and you're never charged again.
What if I downgrade or cancel?+
Your plan keeps working until the period you've paid for ends. After that, anything above the new plan's limits pauses: extra automations are paused and extra Instagram accounts can't publish or run automations until you upgrade again or disconnect one. Your data stays.
Is it safe for my Instagram account?+
AiHopper uses Instagram's official API. You connect by logging in with Instagram itself, so we never see your password, and you can remove access at any time in Instagram's settings. Replies follow Instagram's messaging rules, including its reply windows and rate limits.
Which Instagram accounts work?+
Professional accounts: Business or Creator. Switching from a personal account is free and takes a minute in the Instagram app (Settings → Account type and tools).
Will the AI make things up or sound like a bot?+
Replies are grounded in the business details you give it, and it's told never to invent prices, links or promises. You choose where AI is allowed to reply, every conversation shows in your inbox, and you can take over any chat in one click. When you step in, the automation steps out.
What are AI credits?+
AI features such as captions, hashtags, Reel analysis, carousel writing and AI replies use credits. You get free credits when you connect your Instagram account (once per account), and you can see exactly what each action used on the AI usage page (the pricing page lists what each action costs). Automations that send your own fixed messages don't use credits.
Do I need a credit card to start?+
No. The free plan needs only an email address.
What happens to my data?+
Instagram access tokens are encrypted, and you can export or permanently delete your workspace from Settings at any time. Our privacy policy explains exactly what is stored and for how long.